Cancellation policy

Last updated: 30 October 2026

You pay only after the service, so cancelling a booking never involves a refund. Plans paid in advance of later visits are covered below.

Changing or cancelling online

• Sign in and open My account › My bookings.
• You can change the date or time, or cancel, up to 3 hours before your slot.
• After that, please call or WhatsApp us and we will do our best to help.

Fees

• There is no cancellation fee at present, including late cancellations and when no one is available at the booked time.
• If we introduce a fee in future, we will show it on this page and at checkout before it applies. It will not apply to bookings already made.
• Please cancel as early as you can, so another customer can use the slot.

If we need to cancel or move your booking

Sometimes we may need to move or cancel a booking, for example due to heavy rain or a team member falling ill. We will contact you as early as possible to agree a new time. There is never a charge for this.

Coupons

If you cancel a booking that used a coupon, the coupon can usually be used again.

Plans

• Each plan visit can be changed or cancelled like any other booking.
• A plan is paid in full after its first visit. To stop a plan after that, contact us before its "valid until" date: the visits already done are charged at our normal one-time price and we refund the rest by UPI or cash. Example: ₹986 paid for 2 visits, normal price ₹548, 1 visit done: ₹438 refunded.
• Visits not used by the "valid until" date lapse. If you need more time, ask us before that date.

Contact

+91 77805 44261 (call or WhatsApp) · reach@getshuddh.com · or our Contact page.